Summers, Donna C. S. <br/><br/>
Quality   

 - 3rd 
 - New Jersey  Prentice-Hall  2003 
 - xii, 751p. Bibl. Index. with CD 
<br/><br/>  
<br/><br/><label>ISBN: </label>0130419648 
<br/><br/><label>Dewey Class. No.: </label>658.562  / Su955.QU