Antony, Jiju and Preece, David    eds. <br/><br/>
Understanding, managing and implementing quality  frameworks, techniques and cases 

 - London  Routledge  2002 
 - xxii, 232p. Bibl. Index. 
<br/><br/>  
<br/><br/><label>ISBN: </label>0415222729 
<br/><br/><label>Dewey Class. No.: </label>658.562  / An635.UM