00379nam a2200121Ia 4500020001500000082002200015100004300037245008700080260002800167300002900195500000500224700002800229  a0415222729  a658.562bAn635.UM  aAntony, Jiju and Preece, David d eds.  aUnderstanding, managing and implementing qualitybframeworks, techniques and cases  aLondonbRoutledgec2002  axxii, 232p. Bibl. Index.  a  aPreece, David ; jt. ed.