TY  - BOOK
AU  - Antony, Jiju and Preece, David 
AU  - Preece, David ; jt. ed.
TI  - Understanding, managing and implementing quality: frameworks, techniques and cases
SN  - 0415222729
U1  - 658.562 
PY  - 2002///
CY  - London
PB  - Routledge
ER  -