ReVelle, Jack B. and others <br/><br/>
The QFD handbook   
foreword by Yoji Akao 
 - New York  John Wiley  1998 
 - xvii, 410p. Bibl. Index. with Disk 
<br/><br/>  
<br/><br/><label>ISBN: </label>0471173819 
<br/><br/><label>Dewey Class. No.: </label>658.562  / R451.QH