00322nam a2200121Ia 4500020001500000082002100015100002600036245005600062260004400118300002800162500000500190700000500195  a8178812851  a658.568bR161.PM  aRaju, P. V. L. d ed.  aPerformance managementbconcepts, metrics and cases  aHyderabadbICFAI University Pressc2004  avii, 178p. Bibl. Index.  a  a