Oakland, John S. <br/><br/>
Total quality management   text with cases 

 - 3rd 
 - New Delhi  Elsevier  2005 
 - x, 483p. Index. 
<br/><br/> "Indian reprint"   
<br/><br/><label>ISBN: </label>8181479912 
<br/><br/><label>Dewey Class. No.: </label>658.562  / Oa11.TQ