Vavra, Terry G. <br/><br/>
Customer satisfaction measurement simplified  a step-by-step guide for ISO 9001:2000 certification 

 - Milwaukee  ASQ Quality Press  2002 
 - 1 CD-ROM 
<br/><br/> DP27515   
<br/><br/><label>ISBN: </label>0873895002 
<br/><br/><label>Dewey Class. No.: </label>CD157  / 658.562 V391.CS