00471nam a2200181Ia 4500 0873895002 CD157 658.562 V391.CS Vavra, Terry G. Customer satisfaction measurement simplified a step-by-step guide for ISO 9001:2000 certification Milwaukee ASQ Quality Press 2002 1 CD-ROM DP27515 0 0 0 0 ISI ISI 2006-08-08 ISIPL 233000.00 0 658.562 V391.CS DP27515 2019-02-14 00:00:00 2019-02-14 BK Ord num:6848; Ord dt:2006-07-28 0 0 0 0 ISI ISI 2006-08-31 0 CD157 658.562 V391.CS CD157 2019-02-14 00:00:00 2019-02-14 CD 28190 28190 28190