00756nam a2200205Ia 4500020001500000082002700015100002000042245010300062260003900165300001300204500001200217500000500229690000600234700000500240952015400245952010700399964001700506921001000523999001700533  a0873895002  aCD157b658.562 V391.CS  aVavra, Terry G.  aCustomer satisfaction measurement simplifiedba step-by-step guide for ISO 9001:2000 certification  aMilwaukeebASQ Quality Pressc2002  a1 CD-ROM  aDP27515  a  a   a  00104070aISIbISId2006-08-08eISIPLg233000.00l0o658.562 V391.CSpDP27515r2019-02-14 00:00:00w2019-02-14yBKzOrd num:6848; Ord dt:2006-07-28  00104070aISIbISId2006-08-31l0oCD157 658.562 V391.CSpCD157r2019-02-14 00:00:00w2019-02-14yCD  abcdefg  a28190  c28190d28190