00365nam a2200133Ia 4500020001500000082001200015100003100027245007400058260004000132300003700172500001200209500000500221700000500226  a8131707288  aCD171b  aWestcott, Russel T. d ed.  aThe certified manager of quality/organisational excellence handbookb  aNew DelhibDorling Kindersleyc2007  axxiii, 648p. Bibl. Index. e1 CD  aDP27860  a  a