Martin, Karen and Osterling, Mike <br/><br/>
The kaizen event planner  achieving rapid improvement in office, service, and technical environments 

 - New York  Productivity Press  2007 
 - xvi, 223p. Bibl. Index.   1 CD 
<br/><br/>  
<br/><br/><label>ISBN: </label>9781563273513 
<br/><br/><label>Dewey Class. No.: </label>658.5  / M381.KE