00413nam a2200121Ia 4500020001800000082001900018100003800037245010500075260003900180300003500219500000500254700003200259  a9781563273513  a658.5bM381.KE  aMartin, Karen and Osterling, Mike  aThe kaizen event plannerbachieving rapid improvement in office, service, and technical environments  aNew YorkbProductivity Pressc2007  axvi, 223p. Bibl. Index. e1 CD  a  aOsterling, Mike ; jt. auth.