TY  - BOOK
AU  - Martin, Karen and Osterling, Mike
AU  - Osterling, Mike ; jt. auth.
TI  - The kaizen event planner: achieving rapid improvement in office, service, and technical environments
SN  - 9781563273513
U1  - 658.5 
PY  - 2007///
CY  - New York
PB  - Productivity Press
ER  -