00673nam a2200181Ia 4500020001800000082001900018100003800037245010500075260003900180300003500219500000500254690000600259700003200265952015000297964001700447921001000464999001700474  a9781563273513  a658.5bM381.KE  aMartin, Karen and Osterling, Mike  aThe kaizen event plannerbachieving rapid improvement in office, service, and technical environments  aNew YorkbProductivity Pressc2007  axvi, 223p. Bibl. Index. e1 CD  a  a   aOsterling, Mike ; jt. auth.  00104070aISIbISId2008-03-26eGBHg219347.73l0o658.5 M381.KEpDP28166r2019-02-14 00:00:00w2019-02-14yBKzOrd num:6980; Ord dt:2008-03-11  abcdefg  a29997  c29997d29997