TY  - BOOK
AU  - Crager, John and others
AU  - Hubert, Cindy ; jt. auth.
AU  - O'Kane, Mike ; jt. auth.
TI  - Balanced scorecard : a guide for your journey to best-pactice processes
T2  - APQC'S passport to success series
SN  - 9780070601321
U1  - 658.4012 
PY  - 2005///
CY  - New Delhi
PB  - Tata McGraw-Hill
ER  -