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Measuring customer satisfaction; survey design, use, and statistical analysis methods /

By:

Hayes, Bob E

Material type: Text

TextPublication details: Wisconsin: ASQ Quality Press, 1998Edition: 2ndDescription: xviii, 278p. Index, BiblDDC classification:

658.812 H417.MC

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Item type	Current library	Call number	Status	Notes	Date due	Barcode
Book	ISID	658.812 H417.MC (Browse shelf(Opens below))	Available	Ord num:830; Ord dt:1999-11-12		DP24077

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