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	1.	No cover image available Completeness; quality for the 21st century by Crosby, Philip B Material type: Text Publication details: New York Penguin 1992 Availability: Items available for loan: ISID (1)Call number: 658.562 C949.CQ. Place hold
	2.	No cover image available Quality without tears; the art of hasele-free management by Crosby, Philip B Material type: Text Publication details: New York McGraw-Hill 1984 Availability: Items available for loan: ISID (1)Call number: 658.562 C949.QW. Place hold

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