| 000 | 00410nam a2200157Ia 4500 | ||
|---|---|---|---|
| 082 |
_a658.562 _bB879.TQ |
||
| 100 | _aBrown, Stanley A. | ||
| 245 |
_aTotal quality service; how organizations use it to create a competitive advantage _b |
||
| 260 |
_aScarborough _bPrentice-Hall _c1992 |
||
| 300 | _axii, 258p. Appendix | ||
| 500 | _a | ||
| 690 | _a | ||
| 700 | _a | ||
| 964 |
_a _b _c _d _e _f _g |
||
| 921 | _a10197 | ||
| 999 |
_c10197 _d10197 |
||