| 000 | 00422nam a2200157Ia 4500 | ||
|---|---|---|---|
| 082 |
_a658.562 _bM637.IS |
||
| 100 | _aMilakovich, Michael E. | ||
| 245 |
_aImproving service quality; achieving high performance in the public and private sectors _b |
||
| 260 |
_aFlorida _bSt. Lucie Press _c1995 |
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| 300 | _axx, 258p. Index, Bibl. | ||
| 500 | _a | ||
| 690 | _a | ||
| 700 | _a | ||
| 964 |
_a _b _c _d _e _f _g |
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| 921 | _a10347 | ||
| 999 |
_c10347 _d10347 |
||