000 00411nam a2200157Ia 4500
082 _a658.562
_bOa11.CT
100 _aOakland, John S. and Porter, Leslie J.
245 _aCases in total quality management
_b
260 _aOxford
_bHeinemann
_c1994
300 _axxii, 271p. Index, Appendix
500 _a
690 _a
700 _aPorter, Leslie J. ; jt. auth.
964 _a
_b
_c
_d
_e
_f
_g
921 _a10359
999 _c10359
_d10359