| 000 | 00531nam a2200181Ia 4500 | ||
|---|---|---|---|
| 082 |
_a658.812 _bEd26.QS |
||
| 100 | _aEdvardsson, Bo and Others | ||
| 245 |
_aQuality of service; making it really work _b _cBy Bo Edvardsson, Bertil Thomasson and John Ovretveit |
||
| 260 |
_aLondon _bMcGraw-Hill _c1994 |
||
| 300 | _axvii, 293p. Index | ||
| 490 | _aQuality in action | ||
| 500 | _a | ||
| 690 | _a | ||
| 700 | _aThomasson, Bertil ; jt. auth. | ||
| 700 | _aOvretveit, John ; jt. auth. | ||
| 964 |
_a _b _c _d _e _f _g |
||
| 921 | _a15838 | ||
| 999 |
_c15838 _d15838 |
||