| 000 | 00439nam a2200157Ia 4500 | ||
|---|---|---|---|
| 082 |
_a658.812 _bH666.CF |
||
| 100 | _aHinton, Tom and Schaeffer, Wini | ||
| 245 |
_aCustomer-focused quality; what to do on monday morning ? _b |
||
| 260 |
_aNew Jersey _bPrentice-Hall _c1994 |
||
| 300 | _axiii, 273p. Index, Bibl. Appendix | ||
| 500 | _a | ||
| 690 | _a | ||
| 700 | _aSchaeffer, Wini ; jt. auth. | ||
| 964 |
_a _b _c _d _e _f _g |
||
| 921 | _a15840 | ||
| 999 |
_c15840 _d15840 |
||