| 000 | 00406nam a2200169Ia 4500 | ||
|---|---|---|---|
| 082 |
_a658.834 _bP732.HV |
||
| 100 | _aPlowman, Brian | ||
| 245 |
_aHigh value, low cost; how to create profitable customer delight _b |
||
| 260 |
_aLondon _bPitman _c1994 |
||
| 300 | _axii, 267p. Index | ||
| 490 | _aFinancial times | ||
| 500 | _a | ||
| 690 | _a | ||
| 700 | _a | ||
| 964 |
_a _b _c _d _e _f _g |
||
| 921 | _a15953 | ||
| 999 |
_c15953 _d15953 |
||