000 00428nam a2200169Ia 4500
020 _a3540679677
082 _a658.562
_bR177.TQ
100 _aRampersad, Hubert K.
245 _aTotal quality management; an exclusive guide to continuous improvement
_b
260 _aBerlin
_bSpringer-Verlag
_c2001
300 _ax, 183p. Bibl. Index.
500 _a
690 _a
700 _a
964 _a
_b
_c
_d
_e
_f
_g
921 _a22191
999 _c22191
_d22191