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_aCD157 _b658.562 V391.CS |
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| 100 | _aVavra, Terry G. | ||
| 245 |
_aCustomer satisfaction measurement simplified _ba step-by-step guide for ISO 9001:2000 certification |
||
| 260 |
_aMilwaukee _bASQ Quality Press _c2002 |
||
| 300 | _a1 CD-ROM | ||
| 500 | _aDP27515 | ||
| 500 | _a | ||
| 690 | _a | ||
| 700 | _a | ||
| 964 |
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