Total quality service; how organizations use it to create a competitive advantage
Brown, Stanley A.
Total quality service; how organizations use it to create a competitive advantage - Scarborough Prentice-Hall 1992 - xii, 258p. Appendix
658.562 / B879.TQ
Total quality service; how organizations use it to create a competitive advantage - Scarborough Prentice-Hall 1992 - xii, 258p. Appendix
658.562 / B879.TQ
