Improving service quality; achieving high performance in the public and private sectors
Milakovich, Michael E.
Improving service quality; achieving high performance in the public and private sectors - Florida St. Lucie Press 1995 - xx, 258p. Index, Bibl.
658.562 / M637.IS
Improving service quality; achieving high performance in the public and private sectors - Florida St. Lucie Press 1995 - xx, 258p. Index, Bibl.
658.562 / M637.IS
