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Transactional six sigma and lean servicing; leveraging manufacturing concepts to achieve world class service

Ehrlich, Betsi Harris

Transactional six sigma and lean servicing; leveraging manufacturing concepts to achieve world class service - Boca Raton St. Lucie Press 2002 - 271p. Bibl. Index.

ISBN: 1574443259

Dewey Class. No.: 658.568 / Eh33.TS

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