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Customer satisfaction measurement simplified

Vavra, Terry G.

Customer satisfaction measurement simplified a step-by-step guide for ISO 9001:2000 certification - Milwaukee ASQ Quality Press 2002 - 1 CD-ROM

DP27515

0873895002

CD157 / 658.562 V391.CS

Library, Indian Statistical Institute, Delhi Centre, 7 S.J.S. Sansanwal Marg, New Delhi - 110 016 (India)
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