Customer satisfaction measurement simplified
Vavra, Terry G.
Customer satisfaction measurement simplified a step-by-step guide for ISO 9001:2000 certification - Milwaukee ASQ Quality Press 2002 - 1 CD-ROM
DP27515
0873895002
CD157 / 658.562 V391.CS
Customer satisfaction measurement simplified a step-by-step guide for ISO 9001:2000 certification - Milwaukee ASQ Quality Press 2002 - 1 CD-ROM
DP27515
0873895002
CD157 / 658.562 V391.CS
