Customer satisfaction measurement simplified (Record no. 28190)
[ view plain ]
| 000 -LEADER | |
|---|---|
| fixed length control field | 00471nam a2200181Ia 4500 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0873895002 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | CD157 |
| Item number | 658.562 V391.CS |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Vavra, Terry G. |
| 245 ## - TITLE STATEMENT | |
| Title | Customer satisfaction measurement simplified |
| Remainder of title | a step-by-step guide for ISO 9001:2000 certification |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Milwaukee |
| Name of publisher, distributor, etc. | ASQ Quality Press |
| Date of publication, distribution, etc. | 2002 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 1 CD-ROM |
| 500 ## - GENERAL NOTE | |
| General note | DP27515 |
| 500 ## - GENERAL NOTE | |
| General note | |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | |
| 964 ## - | |
| -- | |
| -- | |
| -- | |
| -- | |
| -- | |
| -- | |
| -- | |
| 921 ## - | |
| -- | 28190 |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Date acquired | Source of acquisition | Cost, normal purchase price | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type | Public note |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| ISID | ISID | 08/08/2006 | ISIPL | 233000.00 | 658.562 V391.CS | DP27515 | 14/02/2019 | 14/02/2019 | Book | Ord num:6848; Ord dt:2006-07-28 | |||||
| ISID | ISID | 31/08/2006 | CD157 658.562 V391.CS | CD157 | 14/02/2019 | 14/02/2019 | CD/DVD |